Refund policy

Refund Policy

At Broken Grains, every batch is made fresh in small quantities using simple ingredients and careful preparation. We take pride in the quality of our products and want every customer to have a great experience.

Due to the nature of food products, we are unable to accept returns on opened or consumed items.

However, if there is an issue with your order, including:

• damaged products
• incorrect orders
• freshness concerns
• or quality issues

please contact us within 48 hours of receiving your order and we will do our best to make it right.

Customer satisfaction is extremely important to us, and we are committed to providing high-quality small batch products and honest customer service.

For any order concerns, please contact us directly through our website or social media pages.

Thank you for supporting local and small batch Alberta-made food 🌾